Performance Improvement and Model development within IUC: Yorkshire and Humber

Performance Improvement and Model development within IUC

Yorkshire and Humber

Objectives

Attain were commissioned to provide support across three main areas within the region covering 23CCGs, 3 STPs and specialist commissioners.

This involved;

• This included establishing KPIs, Clinical Governance and the appropriate delivery model
• The implementation of NHS111 Online Across Yorkshire and Humber
• Strategic and operational support to the three STPs to support with the development of IUC and make the necessary immediate performance improvements to meet the required KPIs

What we did

• Dedicated resource was also made available to each STP to support each STP to progress
• Strategic support was also provided to the programme to enable a coordinated response across a large number of stakeholders and partners.
• This also included expert procurement advice to enable the region to enter a formal procurement process (also supported by Attain) as planned.
• Dedicated project management was provided for the implementation of NHS111 Online which enabled the region to go live with the service

Our impact

• Implementation of NHS111 Online across Yorkshire and Humber. Attain are subsequently supporting the national roll out with NHS Digital
• Identification of opportunity for immediate performance improvement through appropriate collaboration between providers of 10-15% against clinical advice and direct booking KPIs
• Agreement of an innovative virtual CAS model across the region allowing for a higher quality care while controlling cost growth
• Sign off across the region of a service specification for IUC which allowed formal procurement to start as planned
• Identified opportunity for a change in service across 111 to reduce the conveyances to A&E

Find out more about Urgent & Emergency Care